2001-04-06
org.kosen.entty.User@132183f5
강지훈(kosen1)
분야
과학기술과 인문사회
Contents
◆ Introduction
- Staying ahead of the CRM curve
◆ Customer information
- Making Customer information work for you
◆ Channeling and campaigning
- Channeling and campaigning : Front Office Challenges
◆ e-CRM
- e-CRM : What the web's got to do with it
◆ Closing the CRM loop
- Closing the CRM loop...
◆ The outsourcing alternative
- The outsourcing alternative...
◆ Getting there
- getting there from here
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