2001-05-04
org.kosen.entty.User@5283d67c
강지훈(kosen1)
Contents
ㅇ 2001 Criteria : Core Values, Concepts, and Framework
ㅇ Key Characteristics of the Criteria
ㅇ Changes from the 2000 Criteria
ㅇ 2001 Criteria for Performance Excellence - Item Listing
ㅇ 2001 Criteria for Performance Excellence
Preface : Organizational Profile
1 Leadership
2 Strategic Planning
3 Customer and Market Focus
4 Information and Analysis
5 Human Resource Rocus
6 Process Management
7 Business Results
ㅇ Glossary of Dey terms
ㅇ 2001 Criteria : Category and Item Descriptions
ㅇ Scoring Guidelines
ㅇ 2001 Criteria Response Guidelines
ㅇ Applying for the Malcolm Baldrige National Quality Award
ㅇ Summary of Business Eligibility Categories and Restrictions
ㅇ How to Order Copies of Baldrige Program Materials
ㅇ Fees for the 2001 Award Cycle
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